Terms and conditions


The following provisions establish the general conditions of sale of the products offered by the French company ANOTHER TREE SAS on its website “ anothertree.com” , accessible at the following address: https://www.anothertree.com/
Any order for a product offered for sale on the ANOTHER TREE brand website implies acceptance of these general conditions of sale.
We therefore invite you to read the following clauses carefully.
When evaluating the products offered by the anothertree.com site, users undertake to maintain all measures of language and expression.


This contract determines the rights and obligations of the company ANOTHER TREE SAS and the customer in the context of the sale of goods offered through the website https://anothertree.com/ .
The general conditions of sale constitute the entirety of the rights and obligations of the parties, no other conditions can be integrated into them. It is not possible to purchase a good on the website https://anothertree.com without accepting these general conditions of sale.
ANOTHER TREE SAS reserves the right to modify these general conditions of sale at any time.


The anothertree.com site is administered by ANOTHER TREE SAS (hereinafter “ANOTHER TREE”), a French company registered in the Paris trade and companies register under number 833 201 830.

Head office address: 29 rue Viala, 75015, Paris, France.
Hosting: The anothertree.com site is hosted by the company OVH, 2 rue Kellermann BP 80157 59100 Roubaix
Concept and production: This website was created using the Shopify and Wordpress solution

Customer service can be contacted by email directly via the contact form.


The company ANOTHER TREE SAS informs the customer of all the essential characteristics of the goods present on the website https://anothertree.com .

Generally speaking, these characteristics concern the dimensions, weights, quantities, colors and components of the goods present on the website https://anothertree.com . These characteristics appear next to the photograph illustrating the offer. The consumer acknowledges that the photograph representing the product which appears on the website has only an indicative and non-contractual value.
The products presented on the site comply with current European legislation and the standards applicable in Europe. The company ANOTHER TREE geographically limits the offer proposed to Europe.

The product offer is valid as long as they are displayed to the customer on the anothertree.com website.

The customer is aware that the goods will be delivered to him by post.


Orders on the anothertree.com site are made in French and in euros.

The steps necessary to place an order on the anothertree.com website are detailed on the anothertree.com website. It is not necessarily necessary to create a customer account to be able to place an order on the anothertree.com website.
Once the products have been chosen, the customer has the possibility to confirm their order, modify the contents of the basket before definitively validating the order. The required personal information (last name, first name, email address, billing address, delivery address, payment method and details) is requested from the customer before final validation of the order. ANOTHER TREE cannot be held responsible in the event of errors in entering this information on the part of the customer, nor for possible delays or errors during delivery.

The telecommunications cost to access the AnotherTree.com website is the responsibility of the customer.


All prices are indicated in euros and all taxes included, including VAT, but excluding delivery costs.

Delivery costs are indicated on the consultation page of your basket and before validating the order to proceed to payment.

5.1 payment method
The AnotherTree.com website provides you with only 1 payment method:
– Simple, fast and secure online payment by Carte Bleue, Visa & Mastercard via Stripe

5.2 payment terms
The data provided during your order is protected by SSL (Secure Socket Layer) encryption and is never recorded or stored on the ANOTHER TREE server.


An order can be placed on the AnotherTree.com website (https://anothertree.com).

The electronic contract will be established after double validation by the customer:
– when the customer wishes, he can save his order by clicking on the “Order” button on the basket consultation page.
– the order will then be validated by the customer by clicking again on the “Confirm my order” button on the order validation page.

In addition to acceptance of the content of the order, this validation implies acceptance of all of these general conditions of sale.
To ensure the customer's wishes, ANOTHER TREE undertakes to confirm any order by email. This confirmation will include the item ordered, its price, the payment method as well as its delivery terms by email at the latest upon delivery.


To pay for their order, the customer has the following payment options:
– by bank card (Carte Bleue, Visa & Mastercard) via Stripe

– by check for professionals and resellers

For payments by bank card, the debit is made upon validation of the order on the condition that you have previously obtained authorization to debit your account from the competent payment centers, otherwise the order cannot be taken. into account.

The payment order may be revoked in the event of fraudulent use of the card in accordance with the agreement concluded between the customer and his banking establishment.

Online payment by credit card is made in a secure environment via the security system “SSL (Secure Socket Layer) technology” which allows the encryption of your bank details during their transmission over the network.

The customer certifies having the necessary authorizations to make the payment he chooses.

In the event of payment by check, the order will be considered validated upon receipt of the check received by mail. Once the check has cleared, the order will be shipped.


Excluding perishable goods, any customer who is not satisfied with the products ordered on the AnotherTre.com website may exercise their right of withdrawal within 14 clear days from receipt of the ordered good or service. , as described in article L.121-20 of the Consumer Code.
The customer returning the product within this period has the right to exchange or refund the price of the product ordered. Delivery costs for returned products remain the responsibility of the customer.
The products must be returned in perfect resalable condition, in their original condition (packaging, accessories, instructions, etc.) and duly sealed.

The Customer will not be able to end his subscription before the end of the defined mandatory period.

Returned packages must be addressed to:
To find out the return address, depending on the shipping country, please send us an email via the contact form .


In the event of exercising the right of withdrawal, ANOTHER TREE undertakes to reimburse the customer for the sums paid, free of charge, within a maximum period of 30 days, if the products are returned in their original packaging and are intact.


11.1 General rules:
ANOTHER TREE undertakes to deliver the products ordered within 30 days of the order.
If one of the products is unavailable or out of stock, the customer will be informed as soon as possible and may cancel their order. He may then request an exchange of the product or a refund.

The products are delivered to the address indicated by the customer on the order form.
Invoices will be sent by email to the email address indicated by the customer when creating the customer account or when placing the order.

Any complaint must be sent to the address indicated in article 2. The customer will check the general appearance of the packaging of the delivered product; in the event of damage, he undertakes to notify the carrier in the “Reservations” section on the transport voucher. In addition, he will notify the company ANOTHER TREE within 3 days by email. In the event of non-conformity of the delivered goods, ANOTHER TREE undertakes to exchange the product or reimburse the customer.

As soon as an order is validated by the customer and payment has been authorized, the order is shipped within two working days following validation of the order.

11.2 Delivery rates:
The amount of shipping costs is calculated taking into account the weight of the order.
Delivery costs correspond to La Poste's current rates plus packaging and handling costs.

It is up to the recipients to check the condition of the package in the presence of the delivery person or carrier. Any anomaly upon receipt must be reported to the delivery person in the “Reservations” section of the transport voucher. In addition, recipients undertake to report it to contact@anothertree.com within 48 hours in order to be able to initiate a reimbursement procedure with the carrier.


For the smooth running of the order, the personal data collected will be subject to computer processing, the customer acknowledges having knowledge of it.
As such, information concerning him may be communicated to the company's commercial partners for the sole purpose of honoring the order and delivery of the products.
This computer processing has been the subject of a declaration to the CNIL, bearing the following number: 1711177 v 0.
Under no circumstances will ANOTHER TREE communicate the personal information of its customers to third parties and for commercial purposes without the permission of its customers.
The customer has a right of access and rectification with regard to any information concerning him appearing in the ANOTHER TREE company file.


The parties agree that these general conditions of sale are subject to the application of French law.


In the event that a dispute arises from this contractual relationship, the parties undertake, before any legal action, to seek an amicable solution.
Any dispute relating to the interpretation or execution of these general conditions of sale will, in the absence of an amicable agreement, be brought before the competent courts.


The parties cannot be considered responsible or having failed in their contractual obligations, when the failure to perform the respective obligations is caused by force majeure.
The following are considered force majeure: strikes, civil or foreign war, riots, acts of terrorism, total or partial destruction of premises and production or other installations, manufacturing incidents, disruptions in transport, supply difficulties, customs measures of any nature or origin whatsoever, or any other fortuitous event which totally or partially prevents or delays the execution of ANOTHER TREE's obligations.


If one or more stipulations of these general conditions of sale were deemed illicit or void, this nullity would not have the effect of resulting in the nullity of the other provisions of these conditions which would retain their full force and scope.


In accordance with the Data Protection Act of 06/01/1978, we inform you that the information concerning you is essential to the processing of your order and is, to do so, transmitted to the logistics partners in charge of your delivery.

You have the right to access, modify, rectify and delete personal data concerning you. To exercise this right, simply write to us at the following address: contact@anothertree.com or go directly to your customer account and modify your data.

Our general conditions of sale are accessible when preparing the order, as well as at the bottom of each page of the website www.anothertree.com.
All elements of this site, such as the text, the graphic charter, the logos, the button graphics, the images, the photos and the software are the property of the company ANOTHER TREE.

Photos of the products are not contractual. These elements are protected by French law and international intellectual property protection laws.

The code, layout, assembly of all or part of an element of this site is the exclusive property of the company ANOTHER TREE.

Any use, including even partial reproduction, modification, distribution, transmission, display of the content or any of the elements of this site is strictly prohibited without the written consent of ANOTHER TREE. Any violator of this protection will be subject to prosecution.

If you wish to use photos or texts from this site, you can contact us using our contact form.


The company ANOTHER TREE reminds Internet users of the characteristics and limits of the Internet network and declines all responsibility linked to the consequences of their connection to this network via the site anothertree.com. More particularly, the company ANOTHER TREE cannot be held responsible for any damage, material or immaterial, caused to Internet users, their computer equipment, the data stored there, and the consequences that may result from this on their personal, professional or commercial activity.

ANOTHER TREE cannot be held responsible for any damage resulting from access to the AnotherTree.com site, or from the inability to access it. The information published on this site is updated and checked periodically but may still contain errors.

This data may also have been updated between the time you downloaded it and the time you read it. We therefore recommend that you check its validity. The information given on this site cannot engage the liability of ANOTHER TREE.


Access to password-protected areas is restricted to authorized persons only. The user undertakes not to force access to these areas, and in particular not to usurp the identity, access code or address of another user. Any unauthorized person attempting to access these areas may be subject to legal action.


We wish to place a cookie on your computer. This cookie does not allow us to identify you, however, it records information relating to your computer's navigation on our site for statistical purposes (the pages consulted, the date and time of the consultation, etc.) which we can read during your subsequent visits. The retention period of this information on your computer can be 30 minutes, 6 months and 2 years.

We inform you that you can oppose the recording of “cookies” by configuring your browser as follows:

– For Mozilla Firefox:
Choose the “tool” menu, then “options”, click on the “privacy” icon, locate the “cookie” menu and select the options that suit you.

– For Microsoft Internet Explorer:
Choose the “Tools” menu, then “Internet Options”. Click on the “confidentiality” tab and select the desired level using the slider.

– For Safari:
Choose the “Preferences” menu, click on the “Security” tab and select the desired option